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Delaware General AssemblyDelaware RegulationsMonthly Register of RegulationsDecember 2016


Regulatory Flexibility Act Form

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26 DE Admin. Code 3001
In 1999 the Delaware Public Service Commission (“PSC”) has promulgated certain regulations pertaining to certification of electric suppliers in 26 Del. Admin. C. §3001, now entitled “Rules for Certification and Regulation of Electric Suppliers (“Supplier Rules”). The PSC has revised the Supplier Regulations several times since then.
If possible, you should accompany such written comments with an electronic version of the submission. Such electronic copy may be filed on a copy-capable CD-ROM or sent as an attachment to an e-mail addressed to psc@state.de.us; include “Reg. Doc. 49” as the subject of the email. The Commission encourages the public to submit written comments on or before January 25, 2017.
The PSC will conduct a public hearing on the proposed regulations on January 10, 2017 at 1:00 P.M. at the PSC’s office at the address set forth above.
You may review PSC Order No. 8981 (November 15, 2016) (the “Order”) and the proposed revised Supplier Regulations in the December 2016 issue of the Delaware Register of Regulations. You may also review the Order and the proposed revised Supplier Regulations by going to DelaFile (http://delafile.delaware.gov), the Commission’s docketing and file management system, and by searching for REG. 49.
Any materials submitted in connection with the proposed revised Supplier Rules will be available for public inspection and copying (to the extent they are “public records” under the Freedom of Information Act, 29 Del.C. §10002(g)) at the PSC’s Dover office identified above during normal business hours. The fee for copying is $.10 per page, after the first 20 pages. If you wish to request copies of documents in this matter, please submit a Freedom of Information Act (“FOIA”) Request Form. This form may be found at http://smu.portal.delaware.gov/cgi-bin/mail.php?foia-request&subj=DOS. There is also a link to the FOIA Request Form on the PSC’s website, http://depsc.delaware.gov/default.shtml. The PSC will respond to your request in accordance with the Freedom of Information Act, 29 Del.C. ch. 100. The Regulations may also be reviewed by appointment at the office of the Public Advocate, 820 N. French Street, 4th Floor, Carvel State Office Building, Wilmington, DE 19801, or 29 South State Street, Dover, Delaware 19901. Please call either (302) 577-5077 or (302) 241-2555 to arrange for a time to review the documents at either of those locations. The Regulations will also be available on the PSC’s website: http://depsc.delaware.gov/electric.shtml.
2. In October 1999, pursuant to the authority provided to it in 26 Del.C. §1012(b), the Delaware Public Service Commission (the “Commission”) adopted Rules for Certification and Regulation of Electric Suppliers (the “Supplier Regulations”). Order No. 538 (October 1, 1999). See 26 Del. Admin. C. §3001.
3. The Supplier Regulations have been amended several times since then. See Order Nos. 7023 (Sept. 5, 2006), 7078 (Jan. 1, 2007), 7435 (Sept. 2, 2008) and 7984 (June 7, 2011).
4. In Order No. 8187 (July 17, 2012), the Commission reopened this docket to consider revising the Supplier Regulations in accordance with the settlement agreement in Docket No. 10-2, which called for the parties to “consider rule changes to ensure electric choice for Customers is more competitive and … to provide additional protection for Customers,” among other considerations.1 The Commission Staff conducted three workshops to discuss revisions to the Supplier Regulations.
11. On January 16, 2016 the Commission issued Order No. 8845 opening Docket No. 15-1693 in response to a petition filed by the Electric Affordability Committee (“EAC”) identifying eight specific proposals to increase customer choice in Delaware. One of those proposals was to “[f]inalize Regulation Docket No. 49 … by incorporating recommended changes and simplifying supplier requirements where possible.”2
15. The DPA-RESA version of the Supplier Regulations was published in the October 2016 Register of Regulations. (20 DE. Reg. 272 (10/1/16)). The public notice stated that comments were due on October 31, 2016, and that the Commission would hold a public hearing on November 1, 2016 to consider the published Supplier Regulations.
II. DISCUSSION, DELIBERATIONS AND DECISION
A. The Appropriate Rescission Period
1. The Parties’ Positions
19. The DPA and RESA propose a 3-business-day rescission period; Staff proposes a 7-business day rescission period. All parties agree as to the appropriate starting point for the rescission period, which is set forth in Section 6.2.2.7.2 in the published Supplier Regulations. The rescission period in the current Supplier Regulations is 10 calendar days from the day the EDC sends a confirmation letter to the customer.3
20. Staff notes that Delaware’s telemarketing law4 requires that telemarketers’ sales transactions only be considered final 7 business days after the customer has received written notice. In Staff’s view, the rescission period should also be 7 business days so that the Supplier Regulations are consistent with the telemarketing law. Additionally, Staff noted that the Commission previously rejected this same argument, and opted for a more conservative approach.5
21. RESA6 observes that Delaware’s Home Solicitations Act7 governing door-to-door sales, as well as the federal Cooling-Off Rule,8 provide for a 3-day rescission period.9 It contends that the Delaware Telemarketing Registration and Fraud Prevention Act does not apply to sellers or telemarketers “operating within the jurisdiction of the Public Service Commission,” and electric suppliers are within the Commission’s jurisdiction.10 It points out that a 3-business-day rescission period is consistent with the rescission periods in effect in Maryland, Pennsylvania, and the District of Columbia.11 RESA advises that Maryland’s rules do not contain a rescission period, but rather rely on the 3-business-day rescission periods in the Maryland Door to Door Solicitation Act and the federal cooling-off period.12 Pennsylvania and the District of Columbia both have 3-business-day rescission periods.13
22. Furthermore, RESA contends that a three-business-day rescission period is consistent with the goal of allowing customers to take advantage of products quickly. RESA argues that “[c]ustomers are growing increasingly accustomed to making real-time shopping decisions and immediately reaping the benefits of those decisions – they expect to get what they buy in ‘Amazon time.’”14 However, under the current Supplier Regulations, customers currently wait between 15-44 days to effect a change in electric suppliers, and under Staff’s 7-business-day rescission period a customer could potentially wait more than two weeks to effect a desired change in electric suppliers.15 RESA claims that the longer wait time that Staff advocates confuses and frustrates customers, thereby diminishing their shopping experience and denying them the benefits they have chosen.16 It argues that Staff has not identified any circumstances that justify a longer rescission period than those in the Federal Cooling-Off Rule, the Delaware Home Solicitations Act, or surrounding states, and concludes that there is no reason for treating customers’ decisions regarding electricity differently than their decisions regarding other products.17
2. Commission Decision
B. Opt-In or Opt-Out/Frequency of Updates to the Customer List
1. The Parties’ Positions
25. DPL and Staff argue that the current opt-out practice currently in place should continue in effect.18 DPL contends that an annual opt-out is too onerous for customers, and that it would also violate the trust that customers have placed in DPL to maintain the confidentiality of their information once they opt out.19 DPL observes that pursuant to the current Commission-approved opt-out process, when a customer first signs up for electric service, DPL asks the customer if they want to opt out of being placed on the customer list that is made available to third-party suppliers, and that once the customer makes that election, DPL honors it until the customer instructs otherwise.20 DPL claims that the best time for a customer to make this choice is when they first sign up for service, because “they are fully attentive to all aspects of the enrollment process.”21 DPL claims that requiring customers to re-confirm their decision to opt out, on an annual basis, is burdensome and confusing.22 Additionally, DPL argues that if a requirement is implemented for a customer to opt-out annually and the customer does not pay attention to the annual opt-out and so fails to opt out, the trust relationship between the customer and DPL may be violated because the customer may incorrectly believe that DPL has failed to honor its obligation.23
26. Staff pointed out that its position protected the status quo of the customers’ original decision not to participate in third party suppliers’ offerings. Staff also noted the similarities with the National DO Not Call Registry that established a permanent registry, which telemarketers cannot call.24
27. RESA urges the Commission to maintain the opt-out process that it adopted in 2006, and to require DPL to refresh the list annually.25 First, it argues that the opt-out process is a reasonable way to implement customer lists: not only did this Commission already so decide in Order No. 7023,26 but so had Pennsylvania, Maryland, Massachusetts and Virginia regulators.27 Second, it contends that DPL’s and Staff’s opposition was based on what it called the “faulty premise that an opt-out process somehow endangers customers and puts their information at risk,” observing that neither DPL’s nor Staff’s speculation was supported by examples of actual breaches of confidentiality in Delaware or anywhere else, or by studies, or by actual facts. Rather, RESA argues, the Pennsylvania experience showed that opt-out lists have not been problematic.28 Third, RESA notes that the revisions to proposed subsection 3.3.3 addressed DPL’s and Staff’s concerns regarding safeguarding the list and who could have access to it.29 Fourth, RESA opposes the “forever” nature of the current opt-out provision, arguing that the lists become stale when customers are not reminded of their opportunity to be included on the list, and that the Pennsylvania Commission has found that reminding customers of their ability to be included on the list is a benefit to them and to competition.30 RESA claims that since 2006, approximately 112,000 of DPL’s customers (representing about 36% of DPL’s customer base) have opted out of being included on the customer list.
2. Commission Decision
C. Information to be Included in the Customer List
1. The Parties’ Positions
31. DPL and Staff object to the provision of all of this information.31 First, DPL states that it already provides the following information to all retail electric suppliers:
Whether the customer is a net metering customer.32
32. DPL contends that the DPA-RESA changes would include “a significant amount of detailed new personal information” about its customers that should not be disclosed to electric suppliers or marketers.33 It claims that this information that it currently provides to electric suppliers, which is updated twice annually, is adequate for them to market to customers.34 According to DPL, it would set a “bad precedent” were the Commission to approve the disclosure of such personally identifiable information,35 and DPL’s customers have a reasonable expectation that DPL will not share the detailed personal information it has about its customers with marketers. DPL says that Delaware is the only jurisdiction within the five territories in which PHI utilities operate that requires it to make a customer list in any form available to suppliers. Finally, DPL argues that the Pennsylvania commission “appears to have made a very conscious choice to promote customer choice to the greatest extent possible and has devoted a significant amount of its own resources, to that effort;” Delaware, however, is different not only in the constitution of the utility territories but also in terms of the resources that this Commission can devote to promoting customer choice.36
33. RESA acknowledges that the DPA-RESA proposed Supplier Regulations include significantly more information than the current Supplier Regulations require. It encourages the Commission to adopt the DPA-RESA requirements, claiming that this additional information is required because “Delaware is at a critical juncture” with respect to developing retail electric competition. RESA notes that despite choice being available for more than 10 years, only 10% of Delmarva’s residential customers have shopped as of July 29, 2016.37
34. RESA argues that the information above and beyond what DPL already provides (such as historical usage for last 12 months, on-peak/off-peak consumption, monthly peak demand, dynamic pricing election) will allow it to design products that satisfy customers’ individual desires and budgets and that are tailored to customers’ needs and wants.38 Historical usage information also allows suppliers to project what their wholesale costs of serving a customer will be, which eliminates unnecessary risk premiums that increase costs. According to RESA, the expanded customer list benefits customers by enabling suppliers to offer lower price products that are not available in the current market.39 Furthermore, RESA contends that the inclusion of customers’ account numbers and 22-digit service numbers in the expanded list assists in the enrollment process when customers do not know or have the information needed to enroll.40 Next, RESA points out that there is no evidence that the release of this information has caused problems in states that permit the information to be disclosed. It cites to Pennsylvania, where customer information similar to what is being requested here has been disclosed for years, and which the Pennsylvania Commission recently expanded to include natural gas customers.41
35. Finally, RESA argues that customer lists with sufficient customer information will enable suppliers to use marketing channels that consumer advocates prefer.42 RESA contends that consumer advocates generally prefer marketing channels other than door-to-door solicitations and telemarketing, such as kiosks in malls or storefronts. Without access to the additional customer information such as the account number or DPL’s 22-digit service number, suppliers are effectively limited to marketing at places where customers have easy access to their utility bills – their homes.43
2. Commission Decision
D. UNCONTESTED REVISIONS
38. The DPA-RESA proposed Supplier Regulations published on October 1, 2016, as amended by the agreement of the DPA, DPL, Staff and RESA, contain significantly more regulatory requirements with which current and potential retail electric suppliers in Delaware will have to comply. Initially, an applicant for certification as a retail electric supplier or broker will be required to provide significantly more information than is currently required. See §2.0. Additionally, the initial security amount that applicants must post has been increased to $100,000, and thereafter, the required security amount shall be the greater of $100,000 or 5% of the supplier’s annual revenues from supply sales to Delaware residential and small commercial customers. Id. at subsections 2.3.3.1, 2.3.3.2. That security amount will be available for the Commission to distribute in accordance with state law if a supplier is found to have violated a statute or regulation governing its provision of service to residential or small commercial customers. Id. at subsection 2.3.4.
39. The proposed Supplier Regulations also introduce new requirements for the regulated utility to provide pre-enrollment information about a customer to a supplier when the customer has given his consent. Id. at subsections 3.1, 3.2. They also include provisions for safeguarding the customer information provided to a supplier. Id. at subsection 3.3.3.
40. The proposed Supplier Regulations will require a regulated utility to process electronic enrollments or drops from an electric supplier within 3 business days after receipt of the electronic transaction. Id. at subsection 4.3. The regulated utility will also be required to notify the customer that is enrolling with or dropping from an electric supplier of the enrollment or drop by the end of the next business day following the enrollment or drop. Id. at subsection 4.2.
41. The proposed Supplier Regulations make significant changes to the current Supplier Regulations with respect to the information that retail electric suppliers must provide to potential and existing customers. See Section 6.0. For example, a retail electric supply contract must include a list and description of the contract services; the contract duration (in months or years, or the disclosure that the contract is month-to-month); a description of the price of each service, including the duration of an introductory price (if any), a description of and the amount of any other fees or charges (including early termination fees, late fees, minimum monthly charges, enrollment fees and interest charges) and the circumstances under which each such additional fee can be imposed; a description of any non-commodity products or services being provided as part of the contract; a description of any inducement on which a supplier relies to claim that a customer will save money by switching as opposed to remaining on standard offer service; a statement of the customer’s rescission rights; when the rescission period begins; a statement of the supplier’s termination rights and the circumstances under which the supplier may terminate the contract; a description of the contract renewal procedures (if any), a description of the dispute resolution procedure; and all disclosures required by other applicable laws governing marketing, consumer protection, and door-to-door sales. See subsection 6.2.
45. The proposed Supplier Regulations expand upon certain customer protections (such as anti-cramming and anti-slamming provisions) that are contained in the current Supplier Regulations. For example, the proposed Supplier Regulations prohibit a supplier and its agents from suggesting that a customer is required to choose an electric supplier; from suggesting that the customer’s service will suffer if he does not choose an electric supplier; and from suggesting that the supplier has a relationship with the regulated utility, a government agency or another electric supplier that does not exist. See subsection 10.2. The proposed Supplier Regulations also require electric suppliers to train their agents regarding (among other things) state and federal laws and regulations governing marketing, telemarketing, consumer protection and door-to-door sales; the electric supplier’s products and services; the electric supplier’s prices, price structures and payment options; the customer’s right to rescind and cancel contracts; and the proper completion of transaction documents. Suppliers must document their agents’ training, maintain those records for three years, and provide them to the Commission and/or the DPA upon request. Id. at subsection 10.4.
46. The proposed Supplier Regulations contain significant new customer protections with respect to suppliers’ enrollment, telephone and door-to-door marketing, and advertising practices. Importantly, the proposed Supplier Regulations include a requirement that suppliers disclose in their marketing materials a table that shows the price per kWh for an average residential or small commercial customer using 500 kWh, 1000 kWh, and 2000 kWh of electricity. Additionally, the proposed Supplier Regulations require suppliers to obtain a customer’s authorization to switch in one of three ways – recorded verbal consent over the telephone, electronic contract or written contract - and to maintain the verification of the customer’s consent for the duration of the customer’s contract. When a customer enrolls with a supplier during a telemarketing call, the supplier must record the entire sales call and verification. The proposed Supplier Regulations contain specific instructions for what suppliers marketing by telephone and door-to-door must inform a potential customer before making their sales pitch. When a supplier engages in door-to-door sales, it must notify Staff and the DPA, no later than the morning of the day the activity begins, with respect to general information about the activity and the general geographic location of the activity. Finally, the proposed regulations require the supplier (or the independent contractor or vendor it uses) to conduct background checks on agents that will be making door-to-door solicitations. See Section 11.0.
1. Commission Decision
48. Pursuant to the provisions of 29 Del.C. §10118 (c), substantive changes in the regulations as a result of the public comments, evidence and information, and Commission deliberations requires notice of the changes made to the regulations.
AND NOW, this 15th day of November, 2016, IT IS HEREBY ORDERED BY THE AFFIRMATIVE VOTE OF NO FEWER THAN THREE COMMISSIONERS:
50. That, pursuant to 29 Del. C. §§1134 and 10115(a), the Secretary shall transmit to the Register of Regulations for publication in the December 2016 Delaware Register of Regulations a copy of this Order; a copy of the existing Supplier Regulations, showing the proposed changes (Exhibit “A”); and a copy of the Notice of Proposed Rulemaking attached hereto as Exhibit “B.”
51. That the Secretary shall cause the Notice of Proposed Rulemaking attached as Exhibit “B” to be published in The News Journal and the Delaware State News newspapers on or before November 27, 2016. The Secretary shall include proof of such publication in the docket file before the public hearing in this matter. Further, the Secretary shall serve (by regular mail or electronic e-mail) a copy of such Notice on: (a) the DPA; (b) the Department of Natural Resources and Environmental Control; (c) Delmarva; (d) all certificated electric supplier; (e) RESA; and (f) each person or entity who has made a timely request for advance notice of rulemaking proceedings.
52. That pursuant to 29 Del.C. §10117, the Commission will conduct a public hearing on the proposed revisions to the Supplier Regulation on Tuesday, January 10, 2017, beginning at 1:00 p.m. at the Commission’s office at 861 Silver Lake Boulevard, Cannon Building, Suite 100, Dover, Delaware.
53. That, pursuant to 29 Del.C. §§10115(a), 10116, and 10118, persons or entities may file written comments, suggestions, compilation of data, briefs, or other written materials, on or before January 10, 2017.
54. That, pursuant to 26 Del.C. §1012(c)(2), all electric suppliers and electric public utilities are hereby notified that they will be charged the costs incurred in connection with this proceeding under the provision of 26 Del.C. §114(b)(1).
“Affiliated Interest” means:
"Aggregator" means any person or entity who contracts with an electric distribution company, electric supplier or PJM Interconnection (or its successor) to provide energy services, which facilitate battery storage systems for Grid-Integrated Electric Vehicles and related technologies.
“Ancillary Services” means those services that are necessary to support the transmission of capacity and energy from resources to loads while maintaining reliable operation of the system.
"Annualized Billing Period" means a period of 12 consecutive monthly billing periods. A Customer's first Annualized Billing Period begins on the first day of the first full monthly billing period after which the Customer-Generator Facility is interconnected with the EDC and is generating electricity. A customer may elect to change the end of the Annualized Billing Period one time in order to better utilize excess generation.
“Applicant” means an entity or person seeking to obtain an Electric Supplier Certificate.
“Broker” means an entity or person that acts as an agent or intermediary in the sale or purchase of, but that does not take title to, electricity for sale to Retail Electric Customers.
“Commission” means the Delaware Public Service Commission
"Community-owned energy generating facility" or "Community Energy Facility" means a renewable energy generating facility that has Subscribers who share the energy production of the Community Energy Facility, which may be located either as a stand-alone facility or behind the meter of a Subscriber. The Community-owned energy generating facility shall be interconnected to the distribution system and operated in parallel with an electric distribution company's transmission and distribution facilities. The Community Energy Facility shall:
“Cramming” means the practice of charging Customers for services that they have not ordered or have been sold in a deceptive manner such that the customer is not reasonably aware of the nature or price of the service for which he or she is being charged.
"Customer" or "Retail Electric Customer" means a purchaser of electricity for ultimate consumption and not for resale in Delaware, including the owner/operator of any building or facility, but not the occupants thereof, who purchases and supplies electricity to the occupants of such building or facility.
"Customer-Generator Facility" means equipment used by a Customer to generate, manage, and monitor electricity. A Customer-Generator Facility, which typically includes an electric generator and/or an equipment package, shall:
“Delaware Electric Cooperative, Inc.” or “Cooperative” or “DEC” or its successor(s).
“Delmarva Power & Light Company” or “Delmarva” or “DP&L” or its successor(s).
“Distribution Services” means those services, including metering, relating to the delivery of electricity to a Retail Electric Customer through Distribution Facilities.
“Distribution Facilities” means electric facilities located in Delaware that are owned by a public utility that operate at voltages of 34,500 volts or below and that are used to deliver electricity to Retail Electric Customers, up through and including the point of physical connection with electric facilities owned by the Retail Electric Customer.
“Electric Distribution Company” or “EDC” means a public utility owning and/or operating Transmission and/or Distribution Facilities in Delaware.
“Electric Supplier” means an entity or person certified by the Commission, including municipal corporations which choose to provide electricity outside their municipal limits (except to the extent provided prior to February 1, 1999), Broker, Marketer or other entity (including public utilities and their affiliates, e.g., Delmarva), that sells electricity to Retail Electric Customers, utilizing the Transmission and Distribution Facilities of an Electric Distribution Company.
“Electric Supplier Certificate” or “ESC” means a certificate granted by the Commission to Electric Suppliers that have fulfilled the Commission’s certification requirements.
“Electric Supply Service” means the provision of electricity or electric generation service.
“Eligible Energy Resources” means the following energy sources located within the PJM region or imported into the PJM region and tracked through the PJM Market Settlement System:
“FERC” means the Federal Energy Regulatory Commission.
"Fuel Cell" means an electric generating facility that: (a) includes integrated power plant systems containing a stack, tubular array, or other functionally similar configuration used to electrochemically convert fuel to electric energy, and (b) may include an inverter and fuel processing system or other plant equipment to support the plant's operation or its energy conversion, including heat recovery equipment.
“GATS” means the Generation Attribute Tracking System developed by PJM-Environmental Information Services, Inc. (PJM-EIS).
“Generation Attribute” means a non-price characteristic of the electrical energy output of a Generation Unit including, but not limited to, the Unit’s fuel type, geographic location, emissions, vintage, and RPS eligibility.
“Generation Unit” means a facility that converts a fuel or an energy resource into electric energy.
"Grid-Integrated Electric Vehicle" means a battery-run motor vehicle that has the ability for two-way power flow between the vehicle and the electric grid and the communications hardware and software that allow for the external control of battery charging and discharging by an electric distribution company, electric supplier, PJM Interconnection, or an aggregator.
"Host Customer" means the customer account directly connected to a Customer-Generator Facility or Community Energy Facility, or, for a stand-alone Community Energy Facility, the customer account as designated by the Subscribers who share the energy production of the Community Energy Facility.
“Marketer” means an entity or person that purchases and takes title to electricity for sale to Retail Electric customers.
"Net Metering" (or "Net Energy Metering") means a service to a Customer whereby electric energy generated by the Customer, through a Customer-Generator Facility and delivered to the local distribution facilities of an Electric Supplier, may be used to offset electric energy provided by the Electric Supplier to the Customer.
“PJM Interconnection, LLC” or “PJM” means the Regional Transmission Organization (“RTO”) that is responsible for wholesale energy markets and the interstate transmission of energy throughout a multi-state area, or its successor organization.
“Residential Customer” means a Retail Electric Customer eligible to take Residential services under the Delmarva Power or the Delaware Electric Cooperative’s tariff, currently on file with the Commission.
“Renewable Energy Credit” or “REC” means a tradable instrument comprised of all the Generation Attributes equal to 1 megawatt-hour of electricity derived from Eligible Energy Resources and that is used to track and verify compliance with the provisions of Delaware Public Service Commission Regulation Docket No. 56. A REC does not include emission reduction credits and/or allowances encumbered or used by a Generation Unit for compliance with local, state, or federal operating and/or air quality permits associated with the 1 megawatt-hour of electricity.
“Renewable Energy Portfolio Standard” or “RPS” refers to the Rules and Procedures to Implement the Renewable Energy Portfolio Standard, Delaware Public Service Commission Regulation Docket No. 56.
“Slamming” means the unauthorized enrollment of a customer without the customer’s permission or the unauthorized transfer of a customer to another Electric Supplier.
“Small Commercial Customer” means a Retail Electric Customer taking service under DP&L’s tariff, currently on file with the Commission, Service Classification “Small General Service-Non Demand Rate” or the Cooperative’s tariff, currently on file with the Commission, Service Classification “General Service.” However, for the purposes of these Rules, any Small Commercial Customer who has joined with an affiliated non-Small Commercial Customer or a non-Residential Customer for the purpose of contracting for Electric Supply Service shall be exempt from the definition of a Small Commercial Customer.
“Standard Offer Service” or “SOS” means the provision of Electric Supply Service after the Transition Period by a Standard Offer Service Supplier to Customers who do not otherwise receive Electric Supply Service from an Electric Supplier.
“Standard Offer Service Supplier” or “SOSS” means an Electric Supplier that provides Standard Offer Service to Customers within an Electric Distribution Company’s service territory after the Transition Period.
“State” means The State of Delaware.
"Subscriber(s)" means those persons who are otherwise Retail Electric Customers of an electric supplier that are entitled to share in the energy production of a Community Energy Facility.
“Telemarketing” means any unsolicited telephone calls initiated by, or on behalf of, an Electric Supplier to a Customer in order to market Electric Supply Service.
“Transition Period” means the period of time described in 26 Del.C. §1004, which: begins October 1, 1999 and ends May 1, 2006 for Delmarva’s customers; and begins April 1, 2000 and ends March 31, 2005 for all Cooperative customers.
“Transmission Facilities” means electric facilities located in Delaware and owned by a public utility that operate at voltages above 34,500 volts and that are used to transmit and deliver electricity to Customers (including any Customers taking electric service under interruptible rate schedules as of December 31, 1998) up through and including the point of physical connection with electric facilities owned by the Customer.
“Transmission Services” means the delivery of electricity from supply sources through Transmission Facilities.
2.1.1 Certification Requirement. All Electric Suppliers shall file with the Commission an original and ten (10) copies of an Application for an Electric Supplier Certificate. Such application shall contain all the information and exhibits hereinafter required and may contain such additional information as the Applicant deems appropriate to demonstrate to the Commission that it possesses the technical, financial, managerial and operational ability to adequately serve the public.
2.1.1.2 Resident Agent. Pursuant to 26 Del.C. §401, each Applicant shall file a designation in writing of the name and post-office address of a person resident within the State upon whom service of any notice, order or process may be made. This information must be updated if changed.
2.1.1.7 Consent to the Jurisdiction. All Electric Suppliers shall consent to the jurisdiction of the Delaware courts for acts or omissions arising from their activities in the State.
3.8.1 Pursuant to 26 Del.C. §1012(b) and as further defined in Section 1.0 of these Rules, all Electric Suppliers shall not solicit Retail Electric Customers by means of telemarketing where such telemarketing is prohibited by applicable laws and regulations.
3.10 Fees and Assessments. Electric Suppliers must pay applicable fees and assessments under 26 Del.C. §1012(c)(2). Electric Suppliers must also file any applicable reports required under 26 Del.C. §115(e). The Electric Suppliers except Brokers, must also pay the Public Utilities Taxes pursuant to 30 Del.C. Chapter 55.
5.2.4 The Electric Supplier shall prepare and maintain a report of these complaints and keep these reports on file for a period of two (2) years. Upon request by the Commission or its Staff or the Division of Public Advocate, an Electric Supplier shall furnish a copy of such report to the Commission. The report shall contain the following information:
7.2 Each Electric Supplier shall also disclose the information under paragraph 7.1.3 to its Retail Electric Customers annually via bill inserts and each other quarter by providing information on the Retail Electric Customer’s bill for that quarter directing the Retail Electric Customer to obtain the information on the Electric Supplier’s website or by a telephone request. Each Electric Supplier must maintain and update the information in paragraph 7.1.3 as required by 26 Del.C. §1012. Information reported under paragraph 7.1.3 may be utilized in any consumer education program developed in accordance with 26 Del.C. §1014 (c).
8.1.1.3 Will not exceed 100 kW per DP&L meter for farm customers, as those customers are described in Title 3, section 902(3); provided, however, that the Delaware Energy Office may grant exceptions to this limitation in accordance with Title 26, section 1014(d)(1)b;
8.2.1 An additional meter or meters to monitor the flow of electricity in each direction may be installed with the consent of the Customer, at the expense of the Electric Supplier, and the additional metering shall be used only to provide the information necessary to accurately bill or credit the Customer pursuant to Sections 8.3 and/or 8.4 of this Rule, or to collect system performance information on the eligible technology for research purposes.
8.2.2 Where a larger capacity meter is required to serve the Customer, or a larger capacity meter is requested by the Customer, the Customer shall pay the Electric Supplier the difference between the larger capacity meter investment and the metering investment normally provided under the Customer's service classification. If an additional meter or meters are installed, the net energy metering calculation shall yield a result identical to that of a single meter.
8.3.1 Excess kWh credits shall be credited to subsequent billing periods to offset a Customer's consumption in those billing periods until all credits are used. During any subsequent billing period prior to the end of the Annualized Billing Period, the crediting of excess energy kWh will result in the reduction of cost paid by the Customer for the equivalent volumetric energy kWh of delivery service charges, if applicable, and supply service charges.
8.3.3 Any excess kWh credits shall not reduce any fixed monthly Customer charges imposed by the Electric Supplier.
8.3.4 The Customer shall retain ownership of all RECs associated with electric energy produced from all eligible energy resources of the Customer-Generator Facility and consumed by the Customer unless the customer has relinquished such ownership by contractual agreement with a third party.
8.3.5 Electric Suppliers shall provide net-metered Customers electric service at non-discriminatory rates that are identical, with respect to rate structure and monthly charges, to the rates that a Customer who is not Net-Metering would be charged. Electric Suppliers shall not charge a Net-Metering Customer any stand-by fees or similar charges.
8.3.6 If a Net Metering Customer terminates its service with the Electric Distribution Company or changes Electric Supplier, the Electric Supplier terminating service shall treat the end of service period as if it were the end of the Annualized Billing Period for any excess kWh credits.
8.3.7 If the total generating capacity of all Customer-generation using net metering systems served by an electric utility exceeds (5%) of the capacity necessary to meet the Electric Supplier’s aggregated Customer monthly peak demand for a particular calendar year, the Electric Supplier may elect not to provide Net Metering services to additional Customers.
8.4.1 During a monthly billing period where the energy from the Community Energy Facility exceeds the consumption of the Host Customer, the Subscribers participating in a Community Energy Facility not located on the same distribution feeder as the Community Energy Facility shall be credited in kilowatt-hours (kWh) valued at an amount per kWh equal to supply service charges according to each account's rate schedule for any of the energy production in excess of the consumption of the Host Customer of the Community Energy Facility. The Host Customer and Subscribers located on the same distribution feeder as the Community Energy Facility shall be credited in kWh pursuant to Section 8.3 of this Rule. Any excess energy after crediting Subscribers during a billing period shall be credited in subsequent billing periods. During any billing period prior to the end of the Annualized Billing Period, the crediting of excess energy kWh will result in the reduction of cost paid by the Host Customer and Subscribers for the equivalent volumetric energy kWh of delivery service charges, if applicable, and supply service charges.
8.4.2 At the end of the Annualized Billing Period, a Host Customer may request a payment from the Electric Supplier for any excess kWh credits. The payment shall be calculated by multiplying the excess kWh credits by the supply service charge of the Host Customer of the Community Energy Facility as provided under Section 8.3 of this Rule. Such payment shall be made to the Host Customer of the Community Energy Facility, and may be credited to the Host Customer's account through monthly billing if less than $25. Any excess kWh credits shall not reduce any fixed monthly customer charges imposed by the Electric Supplier.
8.11.1 The total number of Customer-Generator Facilities and Community-owned energy generating facilities; and
8.11.2 The total estimated rated generating capacity of its net-metered Customer-Generator Facilities and Community-owned energy generating facilities; and
8.11.3 The total estimated net kilowatt-hours received from Customer-Generator Facilities and Community-owned energy generating facilities; and
8.11.4 The total estimated amount of energy produced by Customer-Generator Facilities and Community-owned energy generating facilities, using a methodology approved by the Commission.
10.1 Proprietary Information. Under Delaware’s Freedom of Information Act, 29 Del.C. ch. 100, all information filed with the Commission is considered of public record unless it contains “trade secrets and commercial or financial information obtained from a person which is of a privileged or confidential nature.” 29 Del.C. §10002(d)(2). To qualify as a non-public record under this exemption, materials received by the Commission must be clearly and conspicuously marked on the title page and on every page containing the sensitive information as “proprietary” or “confidential” or words of similar effect. The Commission shall presumptively deem all information so designated to be exempt from public record status. However, upon receipt of a request for access to information designated proprietary or confidential, the Commission may review the appropriateness of such designation and may determine to release the information requested. Prior to such release, the Commission shall provide the entity which submitted the information with reasonable notice and an opportunity to show why the information should not be released.
Affiliated Interest” means:
Agent” means a Person who conducts marketing or sales activities, or both, interacting directly with Customers based on a contractual arrangement with and on behalf of an Electric Supplier. “Agent” does not include Brokers or Aggregators.
Aggregator” means any Person or entity who contracts with an Electric Distribution Company, Electric Supplier or PJM Interconnection (or its successor) to provide energy services, which facilitate battery storage systems for Grid-Integrated Electric Vehicles and related technologies.
Ancillary Services” means services that are necessary for the transmission and distribution of electricity from supply sources to loads and for maintaining reliable operation of the transmission and distribution system.
"Annualized Billing Period" means a period of 12 consecutive monthly billing periods. A Customer's first Annualized Billing Period begins on the first day of the first full monthly billing period after which the Customer-Generator Facility is interconnected with the Electric Distribution Company and is generating electricity. A Customer may elect to change the end of the Annualized Billing Period one time in order to better utilize excess generation.
Applicant” means:
Broker” means an entity or Person that acts as an agent or intermediary on behalf of the Customer in the sale or purchase of, but that does not take title to, electricity for sale to retail electric Customers.
Business Day” means any calendar day except Saturdays, Sundays or legal holidays as defined in 1 Del.C. §501.
Commission” means the Delaware Public Service Commission.
Community-owned energy generating facility” or “Community Energy Facility” means a renewable energy generating facility that has Subscribers who share the energy production of the Community Energy Facility, which may be located either as a stand-alone facility or behind the meter of a Subscriber. The Community-Owned Energy Generating Facility shall be interconnected to the distribution system and operated in parallel with an EDC transmission and distribution facilities. The Community Energy Facility shall:
Contract” means the total legal obligation resulting from the parties’ agreement as effected by these Regulations and other applicable law. A Contract for Electric Supply Service must be accompanied by a Contract Summary.
Contract Summary” means a written summary of the material terms and conditions of service between an Electric Supplier and a Residential or Small Commercial Customer. If the terms of the Contract Summary differ from the terms of the Contract, then the provision(s) most favorable to the Customer shall control.
Cooperative” or “DEC” means Delaware Electric Cooperative, Inc. or its successor(s).
Cramming” means the prohibited practice of charging Customers for services that they have not ordered or have been sold in a deceptive manner such that the Customer is not reasonably aware of the nature or price of the service for which he or she is being charged.
Customer” means a purchaser of electricity for ultimate consumption and not for resale in Delaware, including the owner/operator of any building or facility, but not the occupants thereof, who purchases and supplies electricity to the occupants of such building or facility.
Customer-Generator Facility” means equipment used by a Customer to generate, manage, and monitor electricity. A Customer-Generator Facility, which typically includes an electric generator and/or an equipment package, shall:
Delmarva” or “DP&L” means Delmarva Power & Light Company or its successor(s).
Distribution Facilities” means electric facilities located in Delaware that are owned by a public utility that operate at voltages of 34,500 volts or below and that are used to deliver electricity to Customers, up through and including the point of physical connection with electric facilities owned by the Customer.
Distribution Services” means those services, including metering, relating to the delivery of electricity to a Customer through Distribution Facilities.
DNREC" means Delaware Department of Natural Resources and Environmental Control.
"Door-to-Door Sale" means a sale, or offer of Contracts for sale, in which the Electric Supplier or Electric Supplier’s Agent personally solicits a Residential or Small Commercial Customer to sell Electric Supply Service. This term includes sales made at a place other than the Electric Supplier’s place of business. This term does not include:
DPA” means the Delaware Division of the Public Advocate.
Electric Distribution Company” or “EDC” means a public utility owning and/or operating Transmission and/or Distribution Facilities in Delaware.
Electric Supplier” means an entity or Person certified by the Commission that sells electricity to Customers utilizing the Transmission and/or Distribution Facilities of a nonaffiliated EDC, as defined in 26 Del.C. §1001(14), including:
3. Electric cooperatives which, having exempted themselves from the Commission's jurisdiction pursuant to 26 Del.C. §§202(g) and 223, choose to provide electricity outside their assigned service territories; and
Electric Supplier Certificate” or “ESC” means a certificate granted by the Commission to Electric Suppliers that have fulfilled the Commission’s certification requirements. The Commission order approving an Applicant’s application for certification as an Electric Supplier, Marketer, or Broker shall serve as the Electric Supplier Certificate.
Electric Supply Service” means the provision of electricity and related services to Customers, as defined in 26 Del.C. §1001(15).
"Electronic" means relating to technology having electrical, digital, magnetic, wireless, optical, electromagnetic, or similar capabilities, as defined in 6 Del.C. 12A-§102(5).
"Electronic mail" or "e-mail" means any message transmitted through the internet including, but not limited to, messages transmitted to or from any address affiliated with an internet site.
"Electronic Signature" means an Electronic sound, symbol, or process attached to or logically associated with a document or record and executed or adopted by a Person with the intent to sign the document or record, as defined in 6 Del.C. §12A-102(9).
Eligible Energy Resources” means the following energy sources located within the PJM region or imported into the PJM region and tracked through the PJM Market Settlement System:
FERC” means the Federal Energy Regulatory Commission.
Fixed Price” means a Price that will remain the same for at least three billing cycles or the term of the Contract, whichever is longer.
Fuel Cell” means an electric generating facility that: (a) includes integrated power plant systems containing a stack, tubular array, or other functionally similar configuration used to electrochemically convert fuel to electric energy, and (b) may include an inverter and fuel processing system or other plant equipment to support the plant’s operation or its energy conversion, including heat recovery equipment.
GATS” means the Generation Attribute Tracking System developed by PJM-Environmental Information Services, Inc. (PJM-EIS).
Generation Attribute” means a non-price characteristic of the electrical energy output of a Generation unit, including but not limited to the unit’s fuel type, geographic location, emissions, vintage, and RPS eligibility.
Generation Unit” means a facility that converts a fuel or an energy resource into electrical energy.
Grid-Integrated Electric Vehicle” means a battery-run motor vehicle that has the ability for two-way power flow between the vehicle and the electric grid and the communications hardware and software that allow for the external control of battery charging and discharging by an Electric Distribution Company, Electric Supplier, PJM Interconnection, or an Aggregator.”
Host Customer” means the customer account directly connected to a Customer-Generator Facility or Community Energy Facility, or, for a stand-alone Community Energy Facility, the customer account as designated by the Subscribers who share the energy production of the Community Energy Facility.
Introductory Price” means a Price offered by an Electric Supplier for new Customers that will remain the same for a limited period of time between one and three billing cycles followed by a different Fixed or Variable Price that will be in effect for the remaining billing cycles of the Contract term, consistent with terms and conditions in the Contract.
Marketer” means an entity or Person that purchases and takes title to electricity for sale to Customers in this State, as defined in 26 Del.C. §1001(19).
"Net Metering" or “Net Energy Metering” means a service to a Customer whereby electric energy generated by the Customer, through a Customer-Generator Facility and delivered to the local distribution facilities of an Electric Supplier, may be used to offset electric energy provided by the Electric Supplier to the Customer.
Person” means a natural person; a corporation, partnership, association, public trust, joint stock company, joint venture, or other group of persons, whether incorporated or not; a trustee or receiver of the foregoing; a municipality or other political subdivision of the State of Delaware; and any other governmental agency or any officer, agent or employee of such agency.
PJM Interconnection, LLC” or “PJM” means the Regional Transmission Organization (“RTO”) that is responsible for wholesale energy markets and the interstate transmission of energy throughout a multi-state area, or its successor organization.
Price” or “Rate” means all charges (excluding taxes), including Fixed or Variable, to be charged by the Electric Supplier for Electric Supply Service pursuant to the Contract.
Public Event” means an event in a public location at which an Electric Supplier may market and solicit Residential and Small Commercial Customers to enroll.
Regulations” means the Commission’s Regulations for Certification and Regulation of Electric Suppliers (26 DE Admin. Code §3001 et seq.).
Renewable Energy Credit” or “REC” means a tradable instrument comprised of all the Generation Attributes equal to 1 megawatt-hour of electricity derived from Eligible Energy Resources and that is used to track and verify compliance with the provisions of the Renewable Energy Portfolio Standards Act, 26 Del.C. §351 et. seq. A REC does not include emission reduction credits and/or allowances encumbered or used by a Generation Unit for compliance with local, state, or federal operating and/or air quality permits associated with the 1 megawatt-hour of electricity.
Renewable Energy Portfolio Standard” or “RPS” means the percentage of retail electricity sales in the State that is to be derived from Eligible Energy Resources.
Rescission Period” means the time period within which a Residential or Small Commercial Customer may choose to cancel, without penalty, a Contract for Electric Supply Service with an Electric Supplier.
Residential Customer” means a retail electric Customer eligible to take service classified as Residential under the tariff of the Customer’s Electric Distribution Company currently on file with the Commission.
Secretary” means the Secretary of the Commission, or any employee of the Commission designated by the Secretary and authorized by the Executive Director.
Slamming” means the prohibited unauthorized enrollment of a Customer without the Customer’s permission or the unauthorized transfer of a Customer to another Electric Supplier.
Small Commercial Customer” means a Customer taking service under a current Electric Distribution Company tariff governing Service Classification “Small General Service-Non Demand Rate” or the current Cooperative tariff governing Service Classification “General Service.” However, for the purposes of these Regulations, any Small Commercial Customer who has joined with an affiliated non-Small Commercial Customer or a non-Residential Customer for the purpose of contracting for Electric Supply Service shall be exempt from the definition of a Small Commercial Customer.
"Solar Renewable Energy Credit" or ("SREC") means a tradable instrument that is equal to 1 megawatt-hour of retail electricity sales in the State that is derived from solar photovoltaic energy resources and that is used to track and verify compliance with the provisions of the Renewable Energy Portfolio Standards Act, 26 Del.C. §351 et seq.
Staff” means full-time professional employees of, and outside counsel and consultants retained by, the Commission who render advice to the Commission.
Standard Offer Service” or “SOS” means the provision of Electric Supply Service by a Standard Offer Service Supplier to Customers who do not otherwise receive Electric Supply Service from an Electric Supplier, as defined in 26 Del.C. §1001(23).
Standard Offer Service Supplier” or “SOSS” means an EDC serving within its certificated territory, as defined in 26 Del.C. §1001(24).
State” means the State of Delaware.
Subscriber(s)” means those persons who are otherwise Customers of an Electric Supplier that are entitled to share in the energy production of a Community Energy Facility.
Telemarketing” means any unsolicited telephone calls initiated by, or on behalf of, an Electric Supplier to a Residential or Small Commercial Customer in order to market Electric Supply Service.
Third party verification” or “TPV” means a method to record consent from a Residential or Small Commercial Customer agreeing to each of the below-listed material Contract terms that is recorded by an independent person not party to the agreement or that may be performed by an automated, computerized system. To be valid, the TPV must occur without the presence of the sales agent, and at the outset must describe how the Residential or Small Commercial Customer can cancel the TPV and the enrollment at any time prior to completion without penalty. The consent from the Residential or Small Commercial Customer must be given without unreasonable assistance from the individual conducting the TPV and must include an acknowledgement from the Residential or Small Commercial Customer:
Transmission Facilities” means electric facilities located in Delaware and owned by a public utility that operate at voltages above 34,500 volts and that are used to transmit and deliver electricity to Customers (including any Customers taking electric service under interruptible rate schedules as of December 31, 1998) up through and including the point of physical connection with electric facilities owned by the Customer, as defined in 26 Del.C. §1001(26).
Transmission Services” means the delivery of electricity from supply sources through Transmission Facilities, as defined in 26 Del.C. §1001(27).
Variable Price” means a Price that can change from month to month (but not more frequently) on a Residential or Small Commercial Customer’s bill according to the terms and conditions in the Contract.
VREC” or “Voluntary Renewable Energy Credit” means a tradable instrument comprised of all the generation attributes equal to 1 megawatt-hour of electricity derived from the types of renewable energy sources listed in 26 Del.C. §352(6)(a)-(i) and that is generated via PJM-EIS GATS, its successor, another regional renewable energy certificate tracking system, or Green e-Energy and used to track and verify compliance with the provisions of these Regulations.
Written Notice” means notice in writing, mailed by First Class mail to the Person who is being given notice, sent to the current billing address as shown on the records of the Electric Distribution Company or Electric Supplier, or via Electronic mail to a valid e-mail address if the Customer authorizes the receipt of the applicable communication via electronic means and provides a valid e-mail address.
2.2 Certification Requirement. All Applicants shall file with the Commission an original and five (5) copies of an application for an Electric Supplier Certificate or comply with the electronic filing requirements of 26 DE Admin. Code §1001 Rules of Practice and Procedure of the Commission. Such application shall contain all the information and exhibits hereinafter required and may contain such additional information as the Applicant deems appropriate to demonstrate to the Commission that it possesses the technical, financial, managerial and operational ability to adequately serve the public consistent with applicable State laws. Applications shall contain at least the following information:
2.2.4 Registered Agent. The name and post office address of a Registered Agent, pursuant to 26 Del.C. §401, within the State upon whom service of any notice, order or process may be made;
2.2.11 Consent to Jurisdiction. A statement consenting to the jurisdiction of the Delaware courts for acts or omissions arising from the Electric Supplier’s and its Agent’s activities in the State;
3.3.2.1 Name;
11.7.6 Pursuant to 26 Del.C. §1012(b) and as further defined in Section 1.0, no Electric Supplier shall solicit Residential or Small Commercial Customers by means of Telemarketing where such Telemarketing is prohibited by applicable laws and regulations. An Electric Supplier soliciting customers by telephone shall comply with all applicable Delaware and federal laws, including the Telephone Consumer Protection Act of 1991 (15 U.S.C. §§6151 et seq.) and the Telemarketing Consumer Fraud and Abuse Prevention Act of 1994 (15 U.S.C. §§6101 et seq.).
12.4 Fees and Assessments. Electric Suppliers must pay applicable fees and assessments under 26 Del.C. §1012(c)(2). Electric Suppliers must also file any applicable reports required under 26 Del.C. §115(e). All Electric Suppliers, except Brokers, must also pay the Public Utilities Tax pursuant to 30 Del.C. §5501 et seq.
13.1 For the purposes of this Section, a Green Power Product is defined as an Electric Supply Service which is marketed or otherwise advertised as having generation attributes consisting of the types of renewable energy sources listed in 26 Del.C. §352(6)(a)-(i). The Electric Supplier shall identify the percentage of renewable resources in the Contract. Commission-regulated electric companies are responsible for complying with the Renewable Energy Portfolio Standards Act’s requirements as per 26 Del.C. §354(e).
13.4 Within 120 days of the end of each Compliance Year, as defined in 26 Del.C. §352(3), each Electric Supplier that offers a Green Power Product Option shall file a report detailing its compliance with its marketed or otherwise advertised generation, including, but not limited to, evidence of the specified number of VRECs retired.
15.1.2.1.3 Will not exceed 100 kW per DP&L meter for farm customers, as those customers are described in 3 Del.C. §902(3); provided, however, that the Delaware Energy Office may grant exceptions to this limitation in accordance with 26 Del.C. §1014(d)(1)b;
15.4.1 During a monthly billing period where the energy from the Community Energy Facility exceeds the consumption of the Host Customer, the Subscribers participating in a Community Energy Facility not located on the same distribution feeder as the Community Energy Facility shall be credited in kilowatt-hours (kWh) valued at an amount per kWh equal to supply service charges according to each account's rate schedule for any of the energy production in excess of the consumption of the Host Customer of the Community Energy Facility. The Host Customer and Subscribers located on the same distribution feeder as the Community Energy Facility shall be credited in kWh pursuant to subsection 15.3 of these Regulations. Any excess energy after crediting Subscribers during a billing period shall be credited in subsequent billing periods. During any billing period prior to the end of the Annualized Billing Period, the crediting of excess energy kWh will result in the reduction of cost paid by the Host Customer and Subscribers for the equivalent volumetric energy kWh of delivery service charges, if applicable, and supply service charges.
17.1 Proprietary Information. Under Delaware’s Freedom of Information Act, 29 Del.C. ch. 100, all information filed with the Commission is considered of public record unless it contains “trade secrets and commercial or financial information obtained from a person which is of a privileged or confidential nature.” 29 Del.C. §10002(d)(2). To qualify as a non-public record under this exemption, materials received by the Commission must be clearly and conspicuously marked on the title page and on every page containing the sensitive information as “proprietary” or “confidential” or words of similar effect. The Commission shall presumptively deem all information so designated to be exempt from public record status. However, upon receipt of a request for access to information designated proprietary or confidential, the Commission may review the appropriateness of such designation and may determine to release the information requested. Prior to such release, the Commission shall provide the entity which submitted the information with reasonable notice and an opportunity to show why the information should not be released.

1

2

3
See 26 Del. Admin. C. §3001 at subsection 3.4.

4
6 Del. C. ch. 25A.

5

6

7
6 Del. C. §§4401 et seq.

8

9

10
Id. at 5.

11
Id.

12
Id., citing Md. Commercial Law Code. Ann. §14-302; Code of Md. Regulation 20.53.07.11; Code of Md. Regulation 20.53.06.07.

13
Id., citing District of Columbia Consumer Bill of Rights, §327.44 and 52 Pa. Code §54.5(d).

14

15
Id.

16
Id. at 7.

17
Id. at 6-7.

18

19

20
Id. at 3.

21
Id.

22
Id.

23
Id.

24
See Do-Not-Call Implementation Act of 2003, 15 U.S.C. §§6101 et seq., as amended by H.R. 3541, Pub.L.110–187 (2008).

25

26
Id.

27
Id. at 10-11.

28
Id. at 11-12.

29
Id. at 12.

30
Id. at 12-13.

31

32

33
Id. at 4.

34
Id. at 5.

35
Id.

36
Id. at 5-6.

37

38
Id. at 8.

39
Id.

40
Id.

41
Id. at 8-9.

42
Id. at 13.

43
Id. at 14.

Last Updated: December 31 1969 19:00:00.
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