605 Basic Readability Requirements for Automobile Insurance Policies [Formerly Regulation 24]
1.1 The purpose of this regulation is to assure that automobile insurance policies issued on January 1, 1977 or thereafter shall be readable and understandable by a person of average intelligence and education.
2.1 Pursuant to 18 Del.C. §2740, the Insurance Commissioner is authorized "to promulgate regulations by October 15, 1976 which assure that automobile policies issued in Delaware, after the effective date of said regulations, will be understandable and readable by a person of average intelligence and education." Similar authority is bestowed upon the Commissioner by 18 Del.C. §314.
3.1 The provisions of this regulation shall apply to all policies providing automobile liability, personal injury protection, physical damage or uninsured motorists insurance on private passenger automobiles owned or rented under a long term lease or contract by an individual, or husband and wife who are resident of the same household on a specified car basis. A "private passenger automobile" for the purposes of this regulation include the following:
3.1.1 A motor vehicle of the private passenger, station wagon or motorcycle type which is neither used for transporting goods or passengers for hire, nor rented to others without a driver.
3.1.2 A motor vehicle with a pickup body, a delivery sedan or panel truck, not customarily used in the occupation, profession or business of the insurer other than farming or ranching. A motor vehicle used in the course of driving to and from work, which otherwise meets the eligibility requirements of this definition, shall be classified as a private passenger automobile.
3.1.3 An automobile owned by a farm family, co-partnership or corporation which is principally garaged on a farm or ranch or otherwise meets the definitions in paragraph (1) or paragraph (2) of this subsection, shall be considered a private passenger automobile owned by two or more relatives resident in the same household.
3.2 The requirements of this regulation shall apply to all policy forms covering risks mentioned in this section received by this Department for filing.
4.0 General Guidelines
4.1 The Policy as a Legal Document
4.1.1 Revision of the insurance policy to make it more readable must not lead to its devaluation as a legal document.
The principal objective of policy revision is to make it readable and understandable to the average layman. This does not mean that language used should be so informal that the importance of the contract is lessened. While unnecessary legalistic terminology can be and should be avoided, precision and accuracy must not be sacrificed in the process. Moreover, the revised policy should be sufficiently formal that it cannot be mistaken for a brochure or other advertising piece.
4.1.2 The policy revision process must proceed with the highest degree of care and caution.
Insurers who have undertaken to revise their policy thus far have found that inevitably there is some simplification. This is a desirable by-product of such a project. However, simplification and "streamlining" should be advertent and deliberate. Great care must be exercised to make certain that coverages set forth in the readable policy accurately express the intent of the drafters. The revised policy should conform to the existing policy or to newly introduced coverage concepts.
4.2 General Organization of Text
4.2.1 The revised policy shall be organized in such a manner that the text follows logical thought patterns.
At present automobile insurance policies resemble Topsy in that they "just grew." Coverages, exclusions, conditions, etc., appear to have been tacked-on as legal requirements changed. Initiation of a readability project affords the insurer a unique opportunity to rearrange the contract into logical thought outline-flow sequence.
4.2.2 Coverages shall be self-contained and independent to the greatest degree possible.
A format change adopted by some insurers who have already engaged in a readability project has been to rewrite with the objective of making each average independent of other policy provisions to the greatest degree possible. Present contract format does not lend itself to ease of comprehension. Even a knowledgeable reader must often refer to several different policy parts in order to solve specific coverage questions. Revisions should avoid this where possible.
4.2.3 General policy provisions applying to all or several coverages alike shall be located in a common area.
While policy conditions applicable only to certain coverages should be located in the appropriate coverage section, this does not mean that each section must be redundant as to certain provisions common to all, or virtually all, coverages. This means on the one hand that there must be some repetition and, on the other, that there must be some compromise with the goal of independence of coverage provisions.
4.2.4 Non-essential provisions shall be eliminated and the policy should be simplified wherever possible.
Recent statutes, court decisions, regulations and social changes may make a few policy provisions obsolete. Careful review may well result in identification of unnecessary language. Some reduction of surplusage may be necessary in order to conserve space which may be needed in other areas for additional material introduced to improve readability.
4.3 Specific Organization Suggestions
4.3.1 The readable policy should generally comply with the following organizational format:
22.214.171.124 Type size shall not be smaller than 8 points.
Generally, readability is enhanced by judiciously combining reasonably large type with other printing devices. However, other factors must be considered in order to avoid an overly lengthy policy. Increased paper and postage expense may result from adoption of large size type. Therefore, 8 point type size is an acceptable minimum.
126.96.36.199 Type style selection should be at the discretion of the insurer, but care should be taken in selecting a legible type.
Extreme type styles, such as "Old English" or heavy block should be avoided. There are many acceptable type styles and reliable printers are generally capable of properly advising as to which individual style or combination of styles is most desirable for ease of reading.
188.8.131.52 Captions or headings shall be designed to stand out clearly.
Insurers should consider adoption of bold-face captions or use of a different type size or type style for headings and captions. Upper case type or printing in contrasting color may also be used for emphasis.
184.108.40.206 White space separating coverages, policy sections, and columns should be sufficient to make a distinct separation.
Ample usage of white spacing can enhance readability. Insurers should use white or buffer space between the various headings, captions, and columns to avoid squeezing too much language on any one page. This makes the policy less of a challenge to the reader.
4.3.2 In order to enhance readability, insurers shall consider adoption of the following optional devices:
220.127.116.11 Insurers should consider use of various devices to make the automobile insurance policy more attractive, and thus, more readable.
Policies are more readable if printed on highly contrasting ink and paper. Use of more than one color might be advisable. Insurers may wish to use appropriate illustrations.
18.104.22.168 Convenience of size and weight should not be overlooked.
Policy size and weight of paper is a problem, and will inevitably involve certain compromises. In general, insurers must evaluate their capacity to produce policies of a particular size, based on existing forms, procedures and equipment. The policyholder's convenience in storing the policy should be kept in mind. Cost of mailing and printing is an essential and proper consideration.
22.214.171.124 There must be included a comprehensive table of contents for the reader unfamiliar with the text.
A policy table of contents is a necessary readability aid and permits ease of location of important contract provisions.
126.96.36.199 Defined words and terms shall be selected with care and insurers shall include a separate definition section to appear early in the policy format.
Defined words and terms shall be used for purposes of clarity and to avoid frequent repetition and avoidable redundancy. Defined words may then be capitalized or underlined in the text. Definitions should be kept to a minimum. Insurers who have already developed readable policies have found that too many definitions are almost as much of a hindrance to ease of comprehension as too few. Many words and terms, particularly those common to one coverage or section, can be explained in the text material itself without appearing to be formal definitions. The number of defined terms depends upon the policy contents, the number of coverages contained in the policy, and the scope of the policy: i.e., whether the policy is designed to cover private passenger cars or all types of vehicles.
4.4 General Readability Guidelines
4.4.1 Policy revisors must adopt modem principles of writing in order that the revised policy can be read with increased comprehension. Some of these principles are as follows:
188.8.131.52 To be readable, the policy shall be written in everyday, conversational language to the extent possible to preserve the legal meaning.
Legalistic terminology and legal sounding phrases should be avoided wherever possible. The adoption of conversational style does not mean that writing should be less accurate than at present. Undoubtedly, there will be portions of the contract requiring precision of thought and specific legal terminology. However, this should be kept to a minimum. Contractions can be used where appropriate. Correct grammar should be used throughout the text. Debasement of the English language is not necessary in order to make a formal document more comprehensible to its readers.
184.108.40.206 Use short, familiar words wherever possible.
Vocabulary is a tool, a means to an end. It is not a proper end in itself. Avoid long, polysyllabic words when short ones will do just as well.
220.127.116.11 Sentences are more readable if they are short and simple.
Most experts in modern writing agree that good sentences should average less than 20 words. It is preferable to express a complete thought in each short sentence and then to convey complex ideas by use of several short sentences. Periods are better than colons or semicolons unless an outline style is adopted.
18.104.22.168 Use a personal style.
Use of "his," "her," "you," etc., is proper in a formal document. Current use of the impersonal style in insurance contracts does not lend itself to ease of comprehension. Present tense and active verbs should be used wherever possible.
4.4.2 Readability formulas shall be used to check the revised policy text against the previous existing standard text.
Modem readability tests measure comprehension on the basis of sentence and word length and emphasize that short sentences and monosyllabic words are preferable when complex concepts are to be conveyed to the reader. All such automobile insurance policy forms shall have a total "readability score" of 40 or more on the Flesch Scale, although forms with a Flesch Test Score of less than 40 may be approved where the length of sentences and words are sufficiently compensated for by compliance with standards set forth above.
5.1 Any automobile insurer seeking qualification of its automobile insurance policy forms pursuant to section 4.0 of this regulation shall file a written statement by an authorized officer certifying compliance with the provisions of this regulation. In the event that the general guidelines of this regulation have not been followed, the automobile insurer shall submit a written sheet labeled "Appendix A" which lists the areas of non-compliance and states the reasons therefor. Thereafter the Commissioner shall review and determine the acceptability of said automobile insurance policy forms.
5.2 Notice is taken that virtually all policy declaration pages presently used are easily read. Because they are computer processed and printed and compliance may require re-programming, it would place an unwarranted burden on the companies to meet the April 1, 1977 implementation date. Therefore, the implementation date of declaration pages is extended to August 1, 1977. Please note: it is required that an declaration pages now in use in Delaware must be submitted along with the readability policies and forms. Those pages judged unreasonably difficult to read will require earlier implementation.
5.3 To emphasize: the sole purpose of this regulation is to produce readable policies, not unwarranted expansion or contraction of policy coverage under the guise of readability. If it is necessary to alter coverage, such change must be noted and explained upon submission for filing.
6.1 Willful violation of this regulation shall be punishable pursuant to the provisions of 18 Del.C. §314(c).
7.0 Compliance Date
7.1 This regulation shall become effective October 14, 1976. All automobile insurance policies issued on January 1, 1977 or thereafter shall comply with the provisions of this regulation.
7.1.1 Thereafter the final date for implementation of all forms, including amendatory endorsements, but excluding declaration pages, shall be April 1, 1977. By that date all new forms shall be printed and distributed to policyholders, who since January 1, 1977 have purchased new policies or whose existing policy anniversary date has occurred. To avoid multiple mailing it shall be permissible to thereafter "roll on" new policies and forms as policy anniversary dates occur. Such new forms must be made available upon request.
7.2 All automobile insurance policies meeting general readability guidelines which have been submitted and filed by the Insurance Commissioner prior to the effective date of this regulation shall not have to comply with the provisions of this regulation until January 1, 1979.