Title 16
1000 Administration
1010 Procedures for Serving Hearing Impaired Clients
The Division of Social Services will obtain sign language interpreters for the hearing impaired. Clients requiring the aid of an interpreter will be identified by the receptionist at the time of arrival. The receptionist will notify the unit supervisor who will make arrangements for a sign language interpreter to translate for the client.
As there is a charge for using these services, approval must be obtained from the appropriate Operations Administrator prior to contacting these services.
They are:
• Communication Connection 610-272-4948
• Deaf Hearing Communication Center 610-534-5025
• Deaf Communication Services 302-266-6877
To secure an interpreter follow the procedures outlined below:
1. Call one of the services listed above.
2. Inform the person you are making a request for an interpreter.
3. Provide the date, time and place of the interpreting assignment (interview).
4. Leave a call-back name and phone number so the interpreter assigned can return your call to confirm availability.
5. Requests should be made at least 3 days before the interpreter is needed.
If you need to have telephone contact with a hearing impaired or deaf customer the Delaware Relay Service is available at 800-232-5470
NOTE: The bill for services will come to the unit requesting the service. Please have the Supervisor sign the bill, “Okay to Pay” and forward it to the DSS fiscal office for payment.
