Title 16
1000 Administration
1009 Procedures for Serving Non-English Speaking Clients
Non-English speaking clients who need an interpreter will be identified by the receptionist at the time of arrival. The receptionist will notify the unit supervisor who will make arrangements for a bilingual staff person to translate for the client.
DSS has contracts for translation services with the following:
• EDS (1-800-996-9969 and press Option 8),
• Family and Children Services of Delaware, Inc. (655-6486),
• Cammie Santiago-Hall (410-548-4740 or HARBORRD@aol.com,
• Latin American Community Center (655-7338), and
• Para-Plus Translations, Inc. (1-800-558-3011).
For complete detailed procedures in accessing these services read the most recent administrative notice on translation services.
